Frequently Asked Questions

We at Furnitureland South are committed to making your world-class shopping experience smooth and easy. Here are some questions that customers often ask us.

ON CAMPUS VISIT

We are open Monday through Thursday and Saturday from 8:30 a.m. to 5:30 p.m. On Fridays, we offer extended hours from 8:30 a.m. to 7 p.m.

You can confidently begin in any of our buildings! When you enter, you’ll be greeted by a Design Consultant who will help you determine the best and most efficient way to start shopping and navigate the store.

Our Showroom and Mart are arranged by manufacturer and specialty galleries. In the Showroom, you’ll find various manufacturers that represent every style imaginable. The Eco-Link provides an indoor path between these two buildings and features many eco-friendly furniture styles that use sustainable and reclaimed materials. Our specialty galleries for rugs, home office, home entertainment, outdoor furniture, mattresses and linens are found in the Mart building behind the world’s largest highboy replica. The Outlet at Furnitureland South offers 300,000 square feet of heavily discounted, one-of-a-kind items available for immediate delivery.

Yes! We offer free design assistance. Our world-class Design Consultants will get to know more about your project, style, budget and overall goals for your home! For larger projects, we recommend you schedule your appointment in advance. Please call 336-822-3000, or you may also email us at clientrelations@furniturelandsouth.com to schedule an appointment prior to your visit!

Yes! During your trip to Furnitureland South, take a break and refuel at our on-campus Subway and Starbucks.

We understand! Sometimes, it’s not possible to make the trip to Furnitureland South. Our Design Consultants are specially trained to assist you via phone, email or even with video calls (i.e., FaceTime or Zoom). Browse our furniture online on our website and make a wish list! Keep in mind that the selection of furniture available on our website is only a small sample of the options available to you at Furnitureland South! If you don’t see what you’re looking for, don’t worry! Your Design Consultant can work with you to find the perfect home furnishings for your needs!

Please do! We also have photocopies of catalogs and manufacturers’ brochures for your convenience. And don’t forget to have your picture taken in front of the world’s tallest highboy replica! We love seeing our clients on our social media, so please feel free to tag us on Facebook at https://www.facebook.com/FurniturelandSouthNC/ or on Instagram at @furniturelandsouth!

PRICING

When you and your Design Consultant have finalized your order, you can pay by credit card, personal check, money order, cashier’s check or cash (in-store only). If preferred, we can also send you an email with a link to directly submit payment online. You may also apply for financing by visiting us at https://www.furniturelandsouth.com/payment-options.

We accept personal checks, cashier’s checks, money orders and credit cards. We also offer financing! To inquire about financing, please visit us at https://www.furniturelandsouth.com/payment-options. Please note: cash is accepted in store only. To pay the balance of your order, you can contact our accounting team directly by phone at 336-822-3570 or by email at accounting@furniturelandsouth.com.

Routing instructions can be obtained from your Design Consultant!

SHIPPING & DELIVERY

Once your items arrive at Furnitureland South, a Delivery Coordinator will contact you to establish a delivery range. Once your specific delivery date has been decided, you will be contacted to confirm the delivery day and time. Any remaining balance on your account will need to be paid before shipment. You may also use our online platform to schedule a delivery range yourself when you see that your order has arrived! Deliveries are made six days a week (excludes Sundays) from 7 a.m. to 8:30 p.m.

Clear a path for your new furniture outside and inside your home. Please remove all items from the areas where your furniture will be placed and double check to ensure that your new furniture will fit. Please arrange for additional help should you be expecting exceptionally large or heavy items.

Where would you like it? We provide two people to unload and set up your furniture where you tell them. For reasons of liability, they cannot alter the product or your home, including drilling items which were not predrilled by the manufacturer or attaching items to your walls.

Yes. There are select items that we will not assemble or will only partially assemble upon delivery for various reasons. This includes (but is not limited to) pool tables, ping pong tables, grandfather clocks, foosball tables and shuffleboard tables. Please ask your Design Consultant for details if you have ordered one of these pieces and would like to know more about the delivery/assembly process.

We also do not attach or hang anything to the walls or ceiling. This includes tip-over restraints that are needed with some case goods. For pieces that are oversized or overweight, we require that you arrange to have additional assistance available if needed.

Please refer to your online customer portal for the most current expected arrival date of your furniture. Once your order is complete, a Delivery Coordinator will arrange a delivery date for you.

To ensure the best customer service in the furniture industry, we will typically deliver your furniture when all pieces of your order are received in our Distribution Center. In case of extended lead times, an option to split ship your items may be available (additional costs may apply). In the event that you cannot make provisions to accept your order(s) within 30 days of order completion, we may store your items for a maximum of 60 additional days, provided the remaining balance of the purchase price and the delivery fee are paid. After 90 days, you agree to pay a monthly storage fee of two percent of the purchase price. We will store your merchandise for one year from the date of original notification. If this fee is not paid on time, we may terminate the agreement and charge a Restocking Fee.

Once all the items in your order have been received, we will typically schedule one delivery for all your furniture pieces at once. In certain circumstances, an option to split ship your delivery may be available (additional costs may apply). Please reach out to your Design Consultant or our Delivery Team with questions about split ship requests.

If you feel as if you may have a situation in which your delivery may require special handling, please contact our Delivery Team directly at 336.822.3400 and they will be happy to assist!

It is your responsibility to inspect your furniture upon delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a re-delivery fee equal to the original delivery fee.

• All Guardsman customers will receive an email (sent to the primary email address on your order) from Guardsman via protectionplans@guardsman.com. This email asks if you as the customer would prefer a hard copy of their Guardsman Plan or if you would prefer to receive a digital copy via email. If you do not reply to the email within 30 days, Guardsman will process a hard copy of the Guardsman Plan and mail it directly to the address where your items were delivered.