White Glove Delivery
Delivery, Shipping, & Pick Up
As a family-owned company, your satisfaction is our highest priority. We strive to make your entire shopping experience stress-free. We offer a variety of options to ensure your furniture is delivered with the upmost care. Learn how our signature White Glove Delivery service is best-in-industry.
Our White Glove Delivery
Our signature White Glove Delivery service is a critical part of the complete customer experience at Furnitureland South. You can expect full-service delivery following an amazing shopping experience. We guarantee that our team will deliver your new home furnishings professionally. We will properly set up and place your furniture. Our White Glove Delivery services include:
- Blanket-wrapped and carefully transported furniture
- Placement of your new furnishings in the room of your choice, including multiple floors
- Complete assembly, setup, and installation
- Removal of all shipping materials and debris
- Instruction on the operation of any items that require explanation
Review your order status in the Customer Portal.
Schedule Delivery
You’ll be notified when it’s time to schedule your delivery. You can also track your order in your customer account portal. Deliveries are available Monday through Saturday, between 7:00am and 8:30pm. Check your delivery status in the customer portal.
Pick Up
Pick up is by appointment only at our Distribution Center, located at 5635 Riverdale Drive, Jamestown, NC 27282. Follow the signs on campus to reach the Distribution Center. You can schedule your pick-up Monday to Friday from 8:00am to 5:00pm, and Saturday from 8:30am to 3:00pm.
Factory-Direct
For online-only eligible orders, some items may be delivered by UPS. These are smaller products that don’t need professional installation. We’ll send you tracking information as soon as it’s available.
Scheduling Your Delivery or Pick Up
Your furniture and home decor items are received and thoroughly inspected at our 250,000 square foot, climate-controlled Distribution Center on our Jamestown, NC campus. We ensure each piece is carefully examined, assembled, and prepared for delivery or pick up. Once your items pass our quality control inspection and assembly is complete, our Delivery Coordinators will reach out to schedule your delivery or pick up promptly.
Items Received – Your furniture and home decor items arrive at our 250,000 square foot Distribution Center.
Inspection and Assembly – Each item is inspected, assembled, and prepared for delivery or pick up.
Quality Control – Orders are thoroughly checked to ensure they meet our quality standards.
Customer Notification – Once inspection and assembly are complete, our Delivery Coordinators will contact you to arrange delivery or pick up.
Delivery or Pick up – Your order is delivered, placed, and assembled by our Team or conveniently prepared for a quick pickup at our Distribution Center.
Preparing for Delivery or Pick Up
We’re here to make your experience seamless and stress-free! From the moment you step in our store to the day your new furniture and décor items arrive in your home, your Design Consultant is dedicated to delivering a true White Glove experience. Our top priority is to deliver your beautiful pieces with care, speed, and attention to detail.
Please note that deliveries may arrive in multiple shipments. To ensure an efficient delivery, make sure your space is clear for your new items. For pickups, appointments are required so we can carefully prepare, load, and secure your pieces. To review your order details and track your order status, log in to the Customer Portal.
Once your furniture has arrived at our Distribution Center, been inspected, and is ready for delivery, one of our Delivery Coordinators will contact you to schedule a delivery appointment at a convenient time.
Our White Glove Delivery service includes in-home placement, assembly of applicable items, instruction on the operation of any items that require explanation, removal of all packaging materials, and a final inspection to ensure your furniture meets our quality standards before our team leaves.
Please ensure pathways are clear, pets are secured, and the room where your furniture will be placed is ready before your scheduled appointment. If necessary, remove existing furniture to allow our team to safely place your new pieces.
Yes. Customer Pickup is available by appointment at our Distribution Center. Once your order has been inspected and prepared, we’ll contact you to schedule a pickup time that works for you.
Yes. You can check the status of your order at any time through your Furnitureland South customer account or by contacting our Customer Care team if you have additional questions.
Every item is thoroughly inspected before delivery or pickup. If an issue is identified during our quality inspection, we’ll work to resolve it before scheduling your appointment to ensure your furniture arrives in the best possible condition. If you notice any damage communicate with your Delivery Drivers to begin next steps.
Yes. As part of our White Glove Delivery service, our team removes and disposes of all packaging materials before leaving your home, so your furniture is ready to enjoy immediately.
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