ON CAMPUS VISIT
What are your store hours?
We are open Monday – Thursday, Sat from 8:30 a.m. to 5:30 p.m. On Fridays, we offer extended hours from 8:30 a.m. to 8:30 p.m.
Where do I start?
You can confidently begin in any of our buildings. When you enter, you’ll be introduced to a Design Consultant, who will help you determine the best and most efficient way to start shopping and navigate the store.
How is the store arranged?
Our Showroom and Mart are arranged by manufacturer and specialty galleries. In the Showroom, you’ll find various manufacturers to represent every style imaginable. The Eco-Link provides an indoor path between these two buildings and features many eco-friendly furniture styles that use sustainable and reclaimed materials. Our specialty galleries for rugs, home office, home entertainment, outdoor furniture, mattresses and linens are found in the Mart building behind the world’s largest highboy replica. The Outlet at Furnitureland South offers 300,000 square feet of heavily discounted one-of-a-kind items available for immediate delivery.
Am I able to work with an interior designer?
We offer free design assistance. Our Design Consultants will get to know you, your style, your budget and your goals for your home. We can assign a Design Consultant to you or you can select a Design Consultant on your own! You may also bring your personal interior designer with you. Ask your Design Consultant about our Design Partner Program.
Do you offer onsite dining?
During your trip to Furnitureland South, take a break and refuel at our on-campus Subway and Starbucks.
May I take pictures?
Absolutely! We also have photocopies of catalogs and manufacturers’ brochures for your convenience. And don’t forget to have your picture taken in front of the world’s tallest highboy replica!
How does custom and clearance pricing work?
We display the manufacturer's suggested retail price (MSRP) and the much lower Furnitureland South discount price on each tag throughout the store. The discount price represents the price for each item as it is displayed. Should you decide to customize an item by changing fabrics, finishes, adding trims, etc. your Design Consultant will provide you with the adjusted price. Clearance items are identified by their red tags and are available for sale off the floor.
How do I pay the balance of my order?
We accept personal checks, cashier’s checks, money orders and credit cards in-store.
Where do I send the wire transfer?
Routing instructions can be obtained from your Design Consultant or the International Department.
How do you receive my deposit?
When you and your Design Consultant have finalized your order, we will forward an email with an electronic file of your entire contract package. If email is not convenient, we can forward this information by USPS mail. The required deposit may be submitted to Furnitureland South by personal check, any major credit card, electronic funds transfer, money order, wire transfer or cash (in-store only).
SHIPPING & DELIVERY
How are deliveries scheduled?
We use your ZIP code and delivery directions to establish the most efficient trip to your area. Your Delivery Coordinator will call you first to establish a seven-day window. Once your furniture has been assigned to a freight carrier, you will be notified 24 to 48 hours before the delivery to communicate your delivery day and time, as well as your exact remaining balance to be paid before shipment. Deliveries are made six days a week (excludes Sundays) from 7 a.m. until 8:30 p.m.
What should I do to get ready for delivery?
Clear a path for your new furniture outside and inside your home. Please remove all items from the areas where your furniture will be placed and double-check to ensure that your new furniture will fit. Please arrange for added help should you be expecting exceptionally large or heavy items.
Where will you put my furniture?
Where would you like it? The delivery carrier provides two people to unload and set up your furniture where you tell them. For reasons of liability, they cannot alter the product or your home, including drilling items which were not predrilled by the manufacturer or attaching items to your walls.
Are there any furniture pieces you don't assemble?
Yes, there are select items that we will not assemble or will only partially assemble upon delivery for various reasons. This includes pool tables, ping pong tables, grandfather clocks, foosball tables, and shuffleboard tables. Please ask your Design Consultant for details if you have ordered one of these pieces and would like to know more about the delivery/assembly process.
We also do not attach or hang anything to the walls or ceiling. This includes tip over restraints that are needed with some case goods. For pieces that are oversize or overweight, we require that the customer provide assistance.
What if my furniture can't be placed where I want it?
Every practical attempt will be made to position your furniture as you would like. However, if delivery to the desired area involves limited maneuverability because of narrow halls, doorways, stairwells, etc., neither Furnitureland South nor the carrier can be responsible for damage that might occur to the structure or furnishings. If two people cannot reasonably move the item to the desired area and you cannot arrange additional help, then delivery will be made to an accessible area.
When can I expect my order?
Typically, it takes around four weeks for manufacturers to provide us with their estimated shipping date. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory. Once your order is complete, your Delivery Coordinator will arrange a delivery date with you and the carrier.
How will I receive my Guardsman plan information?
All Guardsman customers listing an email address on their Furnitureland South contract receive an email from Guardsman/Valspar via firstname.lastname@example.org. This email asks if the customer would prefer a hard copy of their Guardsman Plan, or if they would prefer to receive a digital copy via email. If the customer does not reply within 30 days, Guardsman will process a hard copy of the Guardsman Plan and mail it to the customer.
Will you hold my order for delivery?
To ensure the best customer service in the furniture industry, we deliver your furniture when all pieces of your order are received in our Distribution Center. In the event that you cannot make provisions to accept your order(s), we require payment in full for the order(s) and will gladly store the furniture for you for up to one year.
Should I be present for delivery?
It is your responsibility to inspect your furniture upon delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a re-delivery fee equal to the original delivery fee.
Do you deliver everything at once or in several deliveries?
Once all of the items in your order have been recieved we will schedule one delivery for all of your furniture.
What if my house is difficult to get to?
The delivery companies make every attempt to prevent such situations. Please remember that it is your responsibility to note such difficulties and to remind your Delivery Coordinator. If your home is not accessible to the delivery company, your item will be transported to the nearest point that is accessible. Providing a means of transportation from the delivery truck to your home is your responsibility.
What should I do if an item arrives damaged?
Damage to your new furniture saddens us also. We make every possible effort to prevent it. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If you discover damage or defect, notify the delivery personnel immediately. If they can correct the problem, they will do so. If not, the item will be returned to Furnitureland South. At our discretion, the item(s) will be restored, factory-repaired or factory-replaced, then delivered to you. Please do not return companion pieces that meet quality standards.
What if I discover damage after the delivery?
If you should discover damage after the delivery, contact our customer service department at (336) 822-3400.
What do I do with the packaging?
Our delivery personnel will remove all boxes and packing materials from your home.
How will the International Department assist with my delivery?
When your order has been received, we will determine the most appropriate container size and supply you with a shipping rate quote. Your total balance will be calculated to include remaining purchase price, shipping charges and any other fees associated with your order. You will be instructed to pay the balance, in full, via wire transfer (made payable in USD to Furnitureland South). Upon receipt of your wire transfer, we will begin the shipping process. Additionally, we provide you with the documentation necessary for clearance at Customs. You are required to secure your own broker in the port of destination and are responsible for all taxes and duties.
Can I choose my own forwarder?
Yes, you may choose your own freight forwarder or allow us to provide one. If you choose your own shipping agent, simply supply us with the company’s name, telephone number, contact name and destination address.
How should I handle insurance?
We encourage the purchase of all-risk insurance. We can include the cost of insurance in your quote, or you may purchase your own. The insurance company is your first contact should your merchandise incur any damage during shipment.
What if I can't visit your store?
Sometimes it’s not possible to make the trip to Furnitureland South. Our Design Consultants are specially trained to assist you via phone, email and online collaboration. Browse our furniture online, make a wish list, create a project or create a moodboard for your Design Consultant to review. Keep in mind that the selection of furniture available on our Furniture Search is just a sample of the options available to you at Furnitureland South. If you don’t see what you’re looking for, your Design Consultant can work with you to find the perfect home furnishings for your needs.