We Value Your Feedback
At Furnitureland South, we pride ourselves in offering customers a world-class shopping experience with unmatched customer service. See what a few of our happy customers have to say about their shopping experience below!
We recently moved into a new home, and bought all our furniture from Furnitureland South. The last furniture pieces were delivered a couple of weeks ago. I was just writing to let you know that it has been a fantastic experience working with Cindy Smith. She was extremely courteous, very professional and knowledgeable, never pushy, and simply a delight to work with. The delivery crew was awesome and extremely professional as well. Over and above, our shopping experience at Furnitureland South was a 10/10. If we had an opportunity to buy furniture again, we will definitely be reaching out to Cindy again. Thanks!
I write to commend Timothy O’Brien, our FLS design consultant who, from our initial contact, has demonstrated an exceptional level of personal service and professional expertise – true dedication to ‘customer care.’
… Tim is an outstanding ambassador for Furnitureland South, and we have been happy to share the story of our FLS experience with friends and family. There’s no place like FLS, and we have Tim to thank for the success of our mission to furnish our new home. The furniture is beautiful and elegant, and all the pieces fit perfectly in our rooms. We’ve received many compliments. Working with an outstanding design consultant like Tim O’Brien and an amazing store like Furnitureland South made it all possible.
I first shopped at FLS more than 20 years ago. We loved what we bought and got great use out of our original purchase, and this year it was time to replace our family room… clearly, the furniture owed us nothing! So we came back to you and were introduced to Dot Herron, one of your design consultants. The reason for my note is to tell you what a wonderful experience we had working with Dot! She was very attentive, always followed through, significantly influenced our final decisions and was an absolute joy to deal with (all by email and telephone)! Just thought you would like to receive this feedback from a very satisfied and long-term customer!
My name is Noorah M. and I travelled from Michigan all the way to North Carolina to shop for furniture at Furnitureland South. I used the online videos to choose a design consultant and I found Kate Zylstra Joy. Through her video I felt that her background in design best met my needs. I began by calling her and she was very responsive. We worked for a while on floor plans as I sent her measurements and pictures of my home. When I was ready to make the trip for the weekend with my husband, we set up a time to meet with Kate and she spent the whole weekend taking us around Furnitureland South… We were able to pick up everything we needed for our home in such a short period of time. Kate was open to all of our ideas and she made all of our ideas work with other pieces of furniture. I actually had one fabric that I came with from home and she made that fabric work all around the pieces that we chose for the great room. We had such a positive and great experience and we can’t wait to come back again! Thank you again for this wonderful experience.
This is the kind of stuff that lights me up. A couple of weeks ago, my sister traveled with me to Greensboro to celebrate my Grandmother Sholar’s 110th birthday. We were on a tight schedule, needing to work in man
y stops. I needed a new chair and wanted to run by Furnitureland South to check out their clearance center. If you’ve been there you know it can be quite intimidating because after all, it is “the world’s largest furniture store.” I contacted my sales associate Sherry Needles via Facebook and told her I was coming in. As a type A personality, I wanted NO help. I just wanted to walk through the store and “I’d know it when I saw it.” I had Sherry’s cell number and I told her I would text her the photo of the price tag so she could just write it up for me. Fifteen minutes into my search, I hear “Well John Sholar, how are you stranger?” I kind of panicked because I didn’t want to take up any of Sherry’s time, because after all, I just needed one chair and they might not have it. … I told Sherry I needed something small scale with the swivel mechanism. Sherry then proceeded to walk us through floor after floor of furniture. She knew, with precision, where all the possible chairs might be. … I felt bad that Sherry put so much effort into the sale of one chair. Of course, she didn’t care because my mission became her mission. … Do you need furniture? Contact Sherry Needles or her husband, Todd. They will hook you up!
On Wednesday, July 15, I emailed you about the difficulty I was having in getting a situation resolved with Furnitureland South. I sent the message after 7 p.m., not knowing whether you would even respond. Much to my pleasant surprise, I received a phone call from Joel Payne before noon the next day. Joel reassured me that he was going to take care of the problems I was having, and he did. Thanks to Joel’s attitude, professionalism, and personable demeanor, he turned the situation around for me with minimal hassle from that point on. He restored my faith in your company; and, as a result, last week I purchased 2 leather sofas, 2 chairs, and a lamp from FLS. Thank you for taking the time to listen to me and for handing the situation over to someone who is empowered to take care of it.
JOE & ANNIE P.
I wanted to take a moment of your time to let you know of the outstanding experience my wife and I had had a few weeks back working with Stephanie James. The consummate professional, Stephanie was thorough, honest with her opinion, patient, as my wife and I don’t always agree, and incredibly knowledgeable, her eye for mixing and matching was/is undeniably keen. We spent about a day and one half and came away very satisfied with both product and price. We eagerly await word on delivery date. In closing I feel it’s important to mention that we are repeat customers and look forward to our next experience at Furnitureland South.
I would like to relay to you that this past week I had a significant amount of furniture delivered from Furnitureland South. The two guys that delivered and put everything into place were Savy and Adrian. I would like you to know how professional they were and how very hard they worked until they had everything in place as I wanted it. Even with a few difficulties, they never gave up and were successful in placing each piece as desired. I think it is important for you to know that the people who deliver the furniture purchased are the last face and voice of your company and it is important that they stand up to the test. Please know that they did your company proud and were excellent representatives for you. They deserve much credit, and it is my hope that they are recognized for all their hard work for all your customers. Thank you.
My fiancée and I drove down to your store from Michigan last week. My fiancée had been in contact with Kate Zylstra Joy prior to coming and when we arrived, Kate could not have been more helpful, she was outstanding. We were able to find and purchase everything we needed and wanted and Kate was with us all the way. What a great store you have and great employees as well. I cannot say enough good things about your store or Kate. Thank you!
I begin by saying that I have not received my order yet but wanted to write about my purchasing experience. The associate who helped me was Michelle Taylor. I emailed her in advance what I was looking for, my taste preferences, and my budget. She promptly called to confirm that she received my email and scheduled an appointment at my convenience. When I arrived she was prepared for our day together. We scoured the entire 1 million square feet of furniture until my list of items was filled and I was completely happy. Her suggestions were helpful and her design skills much needed. I appreciated her patience and professionalism the whole day with me and have been assured in person and via email that I can call her any time.
This is my third purchase from FLS. I shop with them because there is no pressure to buy, the selection is unparalleled anywhere in the country, and the prices are not bad. I have never had a problem with delivery and I don’t anticipate one this time.
I Love Furnitureland South!! They have the best pricing on furniture!!! I have saved anywhere from 40-75% off of retail. They have the best delivery guys. I have been ordering from them for 10 years. They just delivered 2 console tables a few weeks ago. I received several phone calls updating me on my delivery. Everyone is so professional right down to their delivery men. Love them!!!
The service here was excellent. I especially enjoyed working with our sales rep, Donald Beck. He was extremely helpful in suggesting appropriate pieces based on my style preferences. I had no problem coordinating delivery of all of our furniture. We spent about 12k on dining room, master bedroom and family room furniture, along with some small decorative pieces. After some research I found the same online for over 20k. I will say that I read reviews regarding delivery issues before visiting the store, so I was prepared for the worst. A representative called the following week to schedule a time/day for delivery. They offered me two dates, based on when the truck would be in my area. Overall, a pretty simple process. I will definitely purchase from them in the future, and recommend them to all of our friends. We get compliments on our furniture by everyone that visits, not only because it is beautiful, but also very well crafted. We will be back when we are ready to furnish our den and sunroom.
I wanted to thank you and to tell you how impressed I am with all of my interactions with Furnitureland South; from the order process all the way through the delivery process.
While searching for the Marge Carson cocktail table my wife wanted, we found Furnitureland. You provided me a quote for the table and freight that was significantly lower than anything we could find locally or within our surrounding states and also provided me with a lead-time for fabrication that was in line with what others said was standard time from this factory.
After placing the order, I moved the purchase to the back of my mind, as delivery would not occur until sometime in March, so imagine our delight when your delivery department called with an early February delivery date.
Now here is where it gets really good. As my wife was giving further directions to our home, she asked what type of truck they were driving. When they explained it was a full-size over the road tractor-trailer my wife realized it would never make it up the main road from the highway let alone down our little road. So my wife arranged to take her SUV to a shopping area off the highway where the drivers could park and then transfer the table to her car and then she could get some neighbors to help put it in the house. When she got to the shopping area, the drivers loaded the table and then told her it was part of their job to make sure the table was placed exactly where it was supposed to go in the home and to inspect for any damage. So one of the drivers jumped in the front passenger seat and the other wedged himself in the back with the table for the ride to the house. The drivers then put the table in place, completing their job mission and then my wife drove them back to their truck.
During the time with my wife, they were professional, courteous and talked very highly of your company and exclaimed that they hoped we would continue to patronize Furnitureland South. These 2 gentlemen are excellent representatives of your company and are to be commended.
It was a great experience. Jim Albright made me feel right at home and was very helpful in helping me pick out my furniture.
What a whirlwind of fun we had these past couple days with Laura Dotson. I hope you know that I mean with the greatest sincerity how much I appreciated working with you as a professional but also (and probably more importantly) you as a person. What a lovely person you are. We must have done something “right” to deserve you. Anyway…thank you so much for everything.
I just recently purchased furniture from Debbie Pegram. I wanted to just let you guys know how great she was throughout the whole process. She was extremely responsive, helpful and provided me with her cell just in case I needed her and could not reach on hard telephone line. I called her at 7pm for a question regarding the ordering, and without hesitation she picked up after hours while she was at home. She really made me feel comfortable with ordering from you (I live in Baltimore , MD) and you should know she is a real asset to your company. Do whatever you have to, just keep Debbie a member of your team!!
DAVID & MONA H.
Very satisfied with everything. From the moment we walked into your showroom to the time our furniture was delivered and placed in our home, your entire staff displayed excellent customer service! Dawn Sara, our Design Consultant was so very helpful with our selections and we enjoyed working with her. We will be back. Thank you.
What a difference Cheryl Umbaugh and Sherry Needles have made in my life! You took an overwhelming task and created something beautiful. I have loved working with you and actually liked picking out furniture.
The furniture is wonderful and the sales person, Debbie Pegram, and delivery people were professional and courteous! This is our second purchase from Furnitureland South, and both experiences were excellent.
ARA & ROXANNE G.
We cannot say enough about Cherry Yount; she is professional and delightful. Sara Ferree and Sebrena Jenkins are great to work with. Both of your delivery persons were efficient and hard working. We will be back and recommend very strongly to family and friends.
I wanted to take a moment to thank Don Greeson again for his patience these past several days. His honest and candid thoughts were most appreciated and his industry knowledge invaluable in assisting me to make the right purchase decisions. It was a pleasure to be his client, an experience I will share with others in a most positive light.
I always recommend Furnitureland South to all my friends. Audrey Roth is awesome, and the delivery guys were fantastic.
I am from out of town and finally was able to visit your showroom for the first time several weeks ago. I’ve had a few dealings with Furnitureland South over the years and was very happy to find that one of your Design Consultants was still there: Susan Cord. I hope it is possible for someone to personally extend my thanks and appreciation for her genuine willingness to very graciously accommodate my needs and take the extra steps to help me solve my decorating problems. Thank you.
VERUS & JUDY M.
We’ve made several purchases from Furnitureland South and will continue to do so in the future. We have found that you’ve been able to meet all our needs thus far, and in addition we couldn’t ask for better service than what we’ve gotten from your representatives, especially Ray Haire; you’re fortunate to have him on your team.
JANICE & STEVE T.
My husband and I have worked with Tim Shepard for many years. We have followed him as he has moved from different companies because he is such an excellent designer, and both a wonderful and helpful salesman. We have never been disappointed with any of his suggestions or advice. Trust is something that takes many years to build and Tim has certainly earned ours. We have recommended him to our relatives and friends. Our latest purchase was a wonderful experience and when we are in need of other furniture, we will use both Tim and Furnitureland South again!
Great service and prices. Todd Needles is great and we will continue to use him for all our furniture needs in the future. He is knowledgeable, helpful, and courteous. A true professional that is a rarity now a days!
WILLIAM & CYNTHIA T.
I’m thrilled with Furnitureland South, Audrey Roth, the Design Consultant who helps us and Angelo, the deliveryman. We love our furniture and look forward to buying more! We have told all of our friends about Furnitureland South and our wonderful experience!
ROB & KIM C.
Sherry Needles has been wonderful. She has been very patient and diligent with every request/question/concern my husband and I have had. I will recommend Sherry to others!
I want you to know how much I appreciate Tracy Dunn and everyone at Furnitureland South. I lost my wife to cancer two years ago next month. Buying furniture was a huge step for me. I was lost amid acres of furniture. Tracy and everyone in your company made it a partnering & enjoyable step. Thank you so much.
It was one of the best experiences I’ve ever had from shopping in the store w/the salesperson to the friendly scheduler to the amazing deliverymen.
Becky Shaw is always the most professional and helpful individual you can work with.
TAMIE & DON B.
Quality furniture, extremely knowledgeable and helpful staff. Chris Fox was amazing to work with on selecting our furniture. I would highly recommend her to anyone visiting Furnitureland South. Thanks!
Janice Hughes is the best in the business!
ANN MARIE A.
I find Furnitureland South to be above and beyond with the service they give to their customers! I recommend them to everyone, it is a pleasure, and I must say my Design Consultant, Debbie Rickard is fantastic. The deliverymen were so friendly and courteous, I look forward to my next order!
I have shopped with you for over 15 yrs – and have referred many customers your way. I am a HIGHLY satisfied customer and will be back!
DEBORA & ALFRED K.
We were prepared for a long and tedious process. We were pleasantly surprised, as it turned out to be a fun experience (finding exactly what we need in half the time we expected). And Debbie Kennon was not just our sales representative – it was as if we were shopping with our best friend! Even our kids enjoyed hanging out with her!
LINDA & CHARLIE R.
Excellent experience. Chris Fox is great!
DAVE & DIANA S.
Lee Crutchfield respected our view of what our room should look like while offering suggestions to make the room even better than we imagined! He also guided us through all the various showrooms helping us to focus on the style of furniture we expressed interest in. We are so excited about our purchases and can’t wait to see it all put together. Thank you Lee Crutchfield & Furnitureland South.
I would like to say that the delivery team that was here was very good and careful and courteous. I appreciate Cherry Yount for working with me on my initial call. I can’t describe how pleased and grateful I am that I have this particular bed and night stands, just BEAUTIFUL. She truly made my dreams come true. A big thumbs up to all you folks at Furnitureland South. I will definitely keep you in mind for the future. Thanks a million.
Nathan Pyrtle is always ready and available to help us! He is thoughtful and works to make you happy. No pressure, he just gives you great consultant advice and then gives you time to make your decision. I have yet to make a wrong decision. Thank you Nathan!
My husband and I were delighted with our recent visit. Jean Ambrose was great. I just recommended her to my daughter for future purchases. We have other projects in the future and we will be back…thank you so much!
JOE & KARNE C.
Dedra Powers was very professional and knowledgeable about the furniture. She followed through on every detail and always returned calls in a timely fashion. I would certainly recommend her to friends. Dedra was a pleasure to work with and she was patient and very caring.
BILL & ANNE H.
We tell all our friends about Furnitureland South. Our Design Consultant Tim Dougan was amazing. He answered every question we had. Worked on every request we had. My husband and I would like to say thank you for having Tim on your sales team.
On our first arrival to Furnitureland South, we were given the sales rep of Jim Berrier. We have been very pleased with any and all business done with Jim over the past few years.
SARA & DAVID H.
Anne Harris was excellent to work with during our visit and via phone and email afterwards. Her ability to work with us and to take the time to be sure our selections would work with our room was very helpful and provided individualized service.
Kaitlyn Carpenter was very helpful, professional and patient.
STEVE & PAM D.
Lucille Garner was a tremendous help in making our furniture decisions. She acted in a most professional manner. She inquired as to our likes, dislikes and did not try to steer us in a certain direction. She was most candid and we really appreciated her opinions. We will definitely purchase from Furnitureland South in the future and will ask for her help at that time.
Bill Conner was great to deal with. I went back and forth several times with him on getting prices on different pieces and types of furniture. He never complained and was happy to help. He even was able to match an offer I had in Indianapolis on a mattress, which gave you guys an extra sale!!
My Design Consultant, Shana Martin, is always a pleasure to work with. She is responsive to all my questions and the turnaround time is always quick. Love working with her.