Q: "When can I expect my order?"
A: It takes about 4 weeks for manufacturers to provide us with their
estimated shipping date. This date is dependent on variables such as availability of stock,
cutting schedules or fabric inventory. Once your order is complete, your Delivery Coordinator
will arrange a delivery date with you and the carrier. Deliveries average 90 days.
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Q: "How are deliveries scheduled?"
A: We use your zip code and delivery directions to establish the most
efficient trip to your area. Your Delivery Coordinator will call you first to establish a
7 day window. Once your furniture has been consigned to a freight carrier, you will be
notified 24 to 48 hours before the actual delivery to give you a specific day and time and
your exact COD balance. Deliveries are made 7 days a week from 8 a.m. until 8 p.m.
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Q: "Help! My house isn't finished yet!"
A: To ensure the best customer service in the furniture industry, we must deliver your furniture to you as it is received in our distribution center. In the event that you cannot make provisions to accept your order(s), we require payment in full for the order(s) and we will gladly store the furniture for you for up to one year.
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Q: "Should I be present for delivery?"
A: It is your responsibility to inspect your furniture on delivery.
If you cannot be present, please arrange for someone to accept, inspect and sign for the
delivery in your place. Canceled, refused or missed deliveries will be subject to a redelivery
fee equal to the original delivery fee.
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Q: "How do I pay the balance of my order?"
A: With a cashier's check or money order made payable to Furnitureland South.
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Q: "Do you deliver everything at once, or can you make several deliveries?"
A: Items will be delivered as they become available to ship. It is
quite possible, therefore, that you will receive more than one shipment.
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Q: "I have a cashier's check. I'll be home. What else should I do to get ready for delivery?"
A: Clear paths outside and inside your home. Please remove all
items from the areas where your furniture will be placed and double-check to ensure
that your new furniture will fit. Please arrange for added help should you be expecting
very large or very heavy items.
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Q: "OH, NO! The truck can't get to my house!"
A: The delivery companies try to make every attempt to prevent
such situations. Please remember that it is your responsibility to note such difficulties
on your direction sheet and also to remind your Delivery Coordinator. If your home is
not accessible to the delivery company, your item will be transported to the nearest
point that is accessible. Providing a means of transportation from the delivery truck
to your home will be your responsibility.
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Q: "Where will you put my furniture?"
A: Where would you like it? The delivery carrier provides two people
to uncarton and set up your furniture where you tell them. For reasons of liability,
they cannot alter the product or your home, including drilling items which were not
predrilled by the manufacturer or attaching items to your walls.
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Q: "What if my furniture can't be placed where I want it?"
A: Every practical attempt will be made to position your furniture as you would
like. However, if delivery to the desired area involves limited maneuverability because
of narrow halls, doorways, stairwells, etc., neither Furnitureland South nor the carrier
can be responsible for damage that might occur to the structure or furnishings. If two
people cannot reasonably move the item to the desired area and you cannot arrange additional
help, delivery will be made to an accessible area.
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Q: "One of my items arrived damaged. What should I do?"
A: Damage to your new furniture saddens us also, so we make every
possible effort to prevent it. It is important that each item be carefully and thoroughly
inspected by you or your authorized agent immediately upon delivery. If you discover
damage or defect, notify the delivery personnel immediately. If they can correct the problem,
they will do so. If not, upon approval from your Account Manager, the item will be returned
to Furnitureland South. At our discretion, the item(s) will be deluxed (restored),
factory repaired, or factory replaced, and then delivered to you. Please do not return
any companion pieces that meet quality standards.
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Q: "What if I discover the damage after the delivery?"
A: We are working with carriers to achieve a zero damage record.
However, if damage does occur, we can deal with it most effectively while the carrier
is at your home. Please inspect the shipment thoroughly at the time of delivery. If
you should discover damage after the delivery, contact your Account Manager immediately.
We will send you a claim form to complete and return to your Account Manager with pictures
or video of the damage. The claim will be processed as soon as possible.
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Q: "What about the boxes?"
A: The delivery personnel will break down the cartoning
materials and stack them in a location that is convenient for you. Safety
regulations prevent the carrier from removing cartoning materials.
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