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Quality Furniture from the World's Largest Furniture Showplace

CLIENT SERVICES

We think it's what puts us so far ahead of the rest!

Finding the perfect furniture and accessories is only half the story. After you've purchased, your Account Manager, Quality Specialist and Delivery Coordinator care for your order. Post-sale service...perhaps the most underappreciated part of the purchase!

Total Customer Satisfaction is our Goal. We know you'd expect nothing less from Furnitureland South!

Upon placing your order with Furnitureland South, our behind-the-scenes team goes to work. Our exclusive Customer Care Advantagesm program was developed to insure that your post-sale service exceeds your purchasing experience.

Air ride trailers ensure safe travel from our manufacturing partners to our state-of-the-art distribution center.

Careful receiving procedures ensure that what you ordered is what we received. Labeling the carton enables us to track the item in our system.

Each piece is inspected by a Quality Specialist and pad-wrapped prior to departing our campus.

You can be assured that the unloading, unwrapping, exact set-up and proper placement of your furniture will be handled with great care and professionalism.

How do we accomplish this?

• Dedicated Post-Sale Account Manager

Yes, a real person! With a name and phone extension you'll know! The Account Manager's job is to ensure that we meet your expectations by keeping you updated and informed of the progress of your order.

• Automatic Emails

If you choose, we'll send a weekly series of emails to keep you in the loop as your order progresses. Learn how its status has changed or check confirmed delivery dates. Handy links to your sales associate and Account Manager make communicating with us easier than ever!

• Online Order Tracking

If you haven't already made a purchase, take a minute to visit Tracking Your Order. FLS Customers simply enter their last name and customer number and presto...the status of their entire order is instantly available - updated on a daily basis! Questions about your order? Simply use the box provided for questions and email to the appropriate department.

Eliminate the Wait!

Hate the wait? So does Furnitureland South! So we've done something about it! HyperFLow represents a distribution system so revolutionary that we had no other choice but to name it so. Basically, it allows Furnitureland South to minimize the time your furniture spends with us and maximize the care that each of your items deserves.


Furnitureland South | Showroom Hours: Mon. - Thurs., & Sat. 8:30a - 5:30p • Fri. 8:30a - 8:30p | Corporate Hours: Mon - Fri. 8:00a - 5:00p
Copyright © 2008 Furnitureland South
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