Frequently Asked Questions
In which building do I begin?
You can confidently begin in any building. After registering, you will be introduced to a Design Consultant who will help you determine the best and most efficient way to start shopping.
How is the store arranged?
Our Showroom and Mart are arranged by manufacturer and specialty galleries. In the Showroom, you’ll find various manufacturers’ galleries including Henredon, Bernhardt, Lexington and Stanley, representing every style imaginable. The Mart features specialty galleries, including rugs, home office, home entertainment and outdoor furniture. While it may seem like a simple pedestrian bridge from the outside connecting the Mart and Showroom, the Eco-Link features eco-friendly furniture created using sustainable or reclaimed materials. Last but certainly not least, the Outlet offers 300,000 square feet of heavily discounted one-of-a-kind items available for immediate delivery.
I want to work with an interior designer. Is that possible?
All of Furnitureland South’s sales staff have design experience, and many are certified in interior design. Simply ask the receptionist for an interior designer, and we’ll be happy to accommodate your needs. You are also welcome to bring your personal interior designer with you. Ask your Design Consultant about our Design Partner Program.
Where can we eat?
We want your shopping experience to be world-class. That’s why we offer casual dining for the whole family at the Furnitureland South Subway! With everything from breakfast items in the morning, to specialty sandwiches, garden-fresh salads, soups, and delicious desserts, Subway is a great place to relax, recharge and get inspired all over again! You may also enjoy an uplifting experience at our Starbucks Cafe, offering the finest selection of gourmet coffees in the world.
What are your store hours?
We are open Monday through Thursday and Saturday from 8:30am to 5:30pm. On Fridays, we have extended hours from 8:30am to 8:30pm.
Can I take pictures?
Absolutely! We also have photocopies of catalogs and manufacturer’s brochures for your convenience. And don’t forget to have your picture taken in front of the world’s tallest highboy!
How does your pricing work?
We display both the Manufacturer’s Suggested Retail Price (MSRP) and the much lower Furnitureland South Discount Price on each tag throughout the showroom. The Discount Price represents the price for each item as it is displayed on the showroom floor. Should you decide to customize a piece by changing fabrics, finishes, adding trims, etc., your Design Consultant will provide you with an adjusted price.
Clearance items are identified by their red tags and are available for sale off the showroom floor.
How do I pay the balance of my order?
With a personal check, cashier’s check, money order or credit card.
I'll be home. What else should I do to get ready for delivery?
Clear paths outside and inside your home. Please remove all items from the areas where your furniture will be placed and double-check to ensure that your new furniture will fit. Please arrange for added help should you be expecting very large or very heavy items.
Where do I send the wire transfer?
Routing instructions can be obtained from your Design Consultant or the International Department.
How do I find what I want if I can't visit your store?
Sometimes it’s just not possible to make the trip to Furnitureland South. You’re still in luck! We have Design Consultants specially trained to assist you on the phone and via email. A great place to start is the furniture search section of this site — just click on the Browse Furniture link at the top of this screen! Keep in mind that the selection of furniture available on our Furniture Search is just a sample of the options available to you at Furnitureland South. If you don’t see what you’re looking for, your Design Consultant can work with you to find the perfect home furnishings to suit your needs.
Shipping & Deliveries
How do you receive my deposit?
When you and your Design Consultant have finalized your order, we will forward an email with an electronic file of your entire contract package. If email is not convenient, we can forward this information by USPS mail. The required deposit may be submitted to Furnitureland South by personal check, any major credit card, electronic funds transfer, money order, wire transfer or cash (in-store only).
When can I expect my order?
It takes about four weeks for manufacturers to provide us with their estimated shipping date. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory. Once your order is complete, your Delivery Coordinator will arrange a delivery date with you and the carrier.
How will I receive my Guardsman plan information?
All customers listing an email address on their FLS contract receive an email from Guardsman/Valspar via [email protected]. This email asks if the customer would prefer a hard copy of their Guardsman Plan, or if they would prefer to receive a digital copy via email. If the customer does not reply within 30 days, Guardsman will process a hard copy of the Guardsman Plan and mail it out to the customer.
How are deliveries scheduled?
We use your ZIP code and delivery directions to establish the most efficient trip to your area. Your Delivery Coordinator will call you first to establish a seven-day window. Once your furniture has been consigned to a freight carrier, you will be notified 24 to 48 hours before the actual delivery to give you a specific day and time and your exact COD balance. Deliveries are made six days a week (ie, excluding Sundays) from 7am until 8:30pm.
Help! My house isn't finished yet!
To ensure the best customer service in the furniture industry, we must deliver your furniture to you as it is received in our Distribution Center. In the event that you cannot make provisions to accept your order(s), we require payment in full for the order(s) and will gladly store the furniture for you for up to one year.
Should I be present for delivery?
It is your responsibility to inspect your furniture on delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a re-delivery fee equal to the original delivery fee.
Do you deliver everything at once, or can you make several deliveries?
Items will be delivered as they become available to ship. Therefore, it is quite possible that you will receive more than one shipment. Deliveries west of the Mississippi are only scheduled when the entire order is complete and ready for shipment.
The truck can't get to my house!
The delivery companies try to make every attempt to prevent such situations. Please remember that it is your responsibility to note such difficulties and also to remind your Delivery Coordinator. If your home is not accessible to the delivery company, your item will be transported to the nearest point that is accessible. Providing a means of transportation from the delivery truck to your home will be your responsibility.
Where will you put my furniture?
Where would you like it? The delivery carrier provides two people to unload and set up your furniture where you tell them. For reasons of liability, they cannot alter the product or your home, including drilling items which were not predrilled by the manufacturer or attaching items to your walls.
What if my furniture can't be placed where I want it?
Every practical attempt will be made to position your furniture as you would like. However, if delivery to the desired area involves limited maneuverability because of narrow halls, doorways, stairwells, etc., neither Furnitureland South nor the carrier can be responsible for damage that might occur to the structure or furnishings. If two people cannot reasonably move the item to the desired area and you cannot arrange additional help, delivery will be made to an accessible area.
One of my items arrived damaged. What should I do?
Damage to your new furniture saddens us also, so we make every possible effort to prevent it. It is important that each item be carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If you discover damage or defect, notify the delivery personnel immediately. If they can correct the problem, they will do so. If not, the item will be returned to Furnitureland South. At our discretion, the item(s) will be deluxed (restored), factory-repaired or factory-replaced, then delivered to you. Please do not return any companion pieces that meet quality standards.
What if I discover the damage after the delivery?
We are working with carriers to achieve a zero-damage record. However, if damage does occur, we can deal with it most effectively while the carrier is at your home. Please inspect the shipment thoroughly at the time of delivery. If you should discover damage after the delivery, contact your Design Consultant immediately.
What about the boxes?
The delivery personnel will remove all boxes and packing materials from your home.
What will the International Department do to assist with my delivery?
When your order has been completely received by Furnitureland South, we will determine the most appropriate container size and supply you with a shipping rate quote. Your total balance will be calculated to include remaining purchase price, shipping charges and any other fees associated with your order. You will be instructed to pay the balance, in full, via wire transfer (made payable in USD to Furnitureland South). Upon receipt of your wire transfer, we will begin the shipping process.
Can I choose my own forwarder?
Yes, you may choose your own freight forwarder or allow us to provide one for you. If you choose your own shipping agent, simply supply us with the company’s name, telephone number, contact name and destination address.
What about insurance?
We encourage the purchase of All-Risk Insurance. We can include the cost of insurance in your quote, or you may purchase your own. The insurance company is your first contact should your merchandise incur any damage during shipment.
Is there anything else?
We will provide you with the documentation necessary for clearance at Customs. You are required to secure your own broker in the port of destination and are responsible for all taxes and duties.
Who do I contact if something arrives damaged?
Each item must be inspected by you or your authorized agent immediately upon delivery. We suggest that you keep a camera with you during the unloading process so that any damage can be documented. If damage is found, contact your insurance company directly for directions.