As the owner of Furnitureland South, I thought you would be interested in hearing about my recent shopping experience with your company. My experience from beginning to end was incredible, so let me start at the beginning:
For 3 days in February, I was lucky enough to work with Sherry Needles, your Design Consultant. In those 3 days, Sherry helped us every step of the way as we completely decorated a new (and empty) home. Sherry was referred to me by my sister and Interior Decorator, Karen Domenici. Karen had worked with Sherry previously with another client and had been impressed. Sherry helped us with everything from couches to lamps to succulent plant arrangements. She very quickly understood the “look” we were after, and expertly guided us through the store. Sherry is a jewel and a delight to work with – I consider myself fortunate to have had her as a Consultant.
Once we had selected all of the furniture, I got worried as this was not a standard delivery, but a delivery which would be to a home perched in the mountains of Santa Fe, New Mexico. There was no way an 18-wheeler was going to make it up our drive. Sherry put me in touch with Ron Broussard. Ron reassured me that this wasn’t the first time Furnitureland was delivering to a home with limited access, and he explained the process. His drivers would move our furniture from the 18-wheeler to a Penske box truck, for delivery to our home. I hoped for the best but was worried and spoke several times with Tracy Swing, who put my concerns to rest about our delivery date and time. Tracy was more than patient with me.
My excellent Furnitureland experience did not end there. Your delivery guys were UNBELIEVABLE! They were professional, polite, experienced and efficient. Kyle and Josh (I am sorry that I don’t have their last names), were absolute gentleman. They knew what they were doing every step of the way. They were lovely young men, and I truly hope that they are my delivery men for the next leg of my shipment which should be in early July.
Mr. Harris, I simply can’t recall another shopping experience that was this remarkable – I thought you should know.