This past Saturday (6/13/15) was our first visit to your store. We live in Southern Pines and after reviewing your website decided to drive up for the day and browse. We were pleasantly greeted at the information desk and shortly Ashleigh introduced herself self to us. She immediately set a very positive tone with us - not being pushy or being hurried with us. She listened to what our furniture interests/styles were and gave us insights as to where to start our tour of the buildings.

We were not even sure if we were going to buy anything that day, but instead of just handing us a map and pointing us in a direction to start Ashleigh showed us the way to the fourth floor area she thought we should start. Once there she continued to give us hints and ideas on the furnishings we might be interested in, set us up with the app on our phone, answered a few more of our questions then allowed us time to “wander around”.

We actually made a couple of purchases and, again, Ashleigh, made the whole process very easy for us and gave us exact information on how and when our purchase would delivered to us. It was one of the best experiences we have ever had shopping for furniture, or any big ticket item for that matter. It impressed us that with such a big operation the personal touch was always there from your entire staff, but especially from Ashleigh.

Ashleigh is a big reason why we will come back and buy again! We feel like we found someone who really took the time to get to know us and guide us in the right direction while all the time feeling like her “getting a sale” was the last thing on her list with us. Very impressed with the customer service! That is saying a lot from someone who has been in the foodservice field for over 30 years and has a longtime friend in the furniture business!

So many times (and we well know) customers will tell you the not so good experience they encountered so we thought it would be a nice change to let you know the good! keep up the customer service and make sure you give Ashleigh a BIG High-5 for a job well done!

During my visit to Furnitureland South in June of 2014 I had the privilege of meeting Mr. Marlon Moore for the first time. I was so impressed with his salesmanship and the quality of the furniture that I purchased, I decided to return in February to shop for additional items for my new home.

I was very pleased to have Mr. Marlon Moore as my design consultant during my recent visit because he has a wonderful personality, is very nice, professional, and gracious. He is also extremely knowledgeable about the industry and the designers, and could recommend pieces that I had not considered or did not know existed. Mr. Moore also knows his way around the various showrooms and was able to point out new arrivals or great deals. He was very patient with me during the entire process which meant a lot to me because I can be a very picky individual when shopping. Although I purchased quite a bit of furniture during my visit in February Mr. Moore didn't forget that there was at least one other item that I had considered before departing on Feb 28th. When he emailed the pictures of the items that I had recently purchased he didn't hesitate to include the items I didn't purchase which helped me to realized that I couldn't pass up a great deal, so without hesitation I purchased the other items on this past Saturday (March 7th). Mr. Moore is to be applauded for his great salesmanship!

I am very pleased with the quality of furniture that I've purchased from Furnitureland South, and very proud to have Mr. Moore as my Design Consultant. He is without a doubt a great asset to Furnitureland South and should be commended for a job well done! It is because of him that I plan to return in August of this year to purchase additional furniture and encourage my family and friends to patronize your great establishment also.

As the owner of Furnitureland South, I thought you would be interested in hearing about my recent shopping experience with your company. My experience from beginning to end was incredible, so let me start at the beginning:

For 3 days in February, I was lucky enough to work with Sherry Needles, your Design Consultant. In those 3 days, Sherry helped us every step of the way as we completely decorated a new (and empty) home. Sherry was referred to me by my sister and Interior Decorator, Karen Domenici. Karen had worked with Sherry previously with another client and had been impressed. Sherry helped us with everything from couches to lamps to succulent plant arrangements. She very quickly understood the “look” we were after, and expertly guided us through the store. Sherry is a jewel and a delight to work with – I consider myself fortunate to have had her as a Consultant.

Once we had selected all of the furniture, I got worried as this was not a standard delivery, but a delivery which would be to a home perched in the mountains of Santa Fe, New Mexico. There was no way an 18-wheeler was going to make it up our drive. Sherry put me in touch with Ron Broussard. Ron reassured me that this wasn’t the first time Furnitureland was delivering to a home with limited access, and he explained the process. His drivers would move our furniture from the 18-wheeler to a Penske box truck, for delivery to our home. I hoped for the best but was worried and spoke several times with Tracy Swing, who put my concerns to rest about our delivery date and time. Tracy was more than patient with me.

My excellent Furnitureland experience did not end there. Your delivery guys were UNBELIEVABLE! They were professional, polite, experienced and efficient. Kyle and Josh (I am sorry that I don’t have their last names), were absolute gentleman. They knew what they were doing every step of the way. They were lovely young men, and I truly hope that they are my delivery men for the next leg of my shipment which should be in early July.

Mr. Harris, I simply can’t recall another shopping experience that was this remarkable – I thought you should know.

I wanted to thank you and to tell you how impressed I am with all of my interactions with Furnitureland South; from the order process all the way through the delivery process.

While searching for the Marge Carson cocktail table my wife wanted, we found Furnitureland. You provided me a quote for the table and freight that was significantly lower than anything we could find locally or within our surrounding states and also provided me with a lead-time for fabrication that was in line with what others said was standard time from this factory.

After placing the order, I moved the purchase to the back of my mind, as delivery would not occur until sometime in March, so imagine our delight when your delivery department called with an early February delivery date.

Now here is where it gets really good. As my wife was giving further directions to our home, she asked what type of truck they were driving. When they explained it was a full-size over the road tractor-trailer my wife realized it would never make it up the main road from the highway let alone down our little road. So my wife arranged to take her SUV to a shopping area off the highway where the drivers could park and then transfer the table to her car and then she could get some neighbors to help put it in the house. When she got to the shopping area, the drivers loaded the table and then told her it was part of their job to make sure the table was placed exactly where it was supposed to go in the home and to inspect for any damage. So one of the drivers jumped in the front passenger seat and the other wedged himself in the back with the table for the ride to the house. The drivers then put the table in place, completing their job mission and then my wife drove them back to their truck.

During the time with my wife, they were professional, courteous and talked very highly of your company and exclaimed that they hoped we would continue to patronize Furnitureland South. These 2 gentlemen are excellent representatives of your company and are to be commended.

It was a great experience. Jim Albright made me feel right at home and was very helpful in helping me pick out my furniture.
What a whirlwind of fun we had these past couple days with Laura Dotson. I hope you know that I mean with the greatest sincerity how much I appreciated working with you as a professional but also (and probably more importantly) you as a person. What a lovely person you are. We must have done something “right” to deserve you. Anyway...thank you so much for everything.
I just recently purchased furniture from Debbie Pegram. I wanted to just let you guys know how great she was throughout the whole process. She was extremely responsive, helpful and provided me with her cell just in case I needed her and could not reach on hard telephone line. I called her at 7pm for a question regarding the ordering, and without hesitation she picked up after hours while she was at home. She really made me feel comfortable with ordering from you (I live in Baltimore , MD) and you should know she is a real asset to your company. Do whatever you have to, just keep Debbie a member of your team!!
Very satisfied with everything. From the moment we walked into your showroom to the time our furniture was delivered and placed in our home, your entire staff displayed excellent customer service! Dawn Sara, our Design Consultant was so very helpful with our selections and we enjoyed working with her. We will be back. Thank you.
What a difference Cheryl Umbaugh and Sherry Needles have made in my life! You took an overwhelming task and created something beautiful. I have loved working with you and actually liked picking out furniture.
The furniture is wonderful and the sales person, Debbie Pegram, and delivery people were professional and courteous! This is our second purchase from Furnitureland South, and both experiences were excellent!
We cannot say enough about Cherry Yount; she is professional and delightful. Sara Ferree and Sebrena Jenkins are great to work with. Both of your delivery persons were efficient and hard working. We will be back and recommend very strongly to family and friends.
I wanted to take a moment to thank Don Greeson again for his patience these past several days. His honest and candid thoughts were most appreciated and his industry knowledge invaluable in assisting me to make the right purchase decisions. It was a pleasure to be his client, an experience I will share with others in a most positive light.
I always recommend Furnitureland South to all my friends. Audrey Roth is awesome, and the delivery guys were fantastic.
I am from out of town and finally was able to visit your showroom for the first time several weeks ago. I've had a few dealings with Furnitureland South over the years and was very happy to find that one of your Design Consultants was still there: Susan Cord. I hope it is possible for someone to personally extend my thanks and appreciation for her genuine willingness to very graciously accommodate my needs and take the extra steps to help me solve my decorating problems. Thank you.
We’ve made several purchases from Furnitureland South and will continue to do so in the future. We have found that you’ve been able to meet all our needs thus far, and in addition we couldn’t ask for better service than what we've gotten from your representatives, especially Ray Haire; you’re fortunate to have him on your team.
My husband and I have worked with Tim Shepard for many years. We have followed him as he has moved from different companies because he is such an excellent designer, and both a wonderful and helpful salesman. We have never been disappointed with any of his suggestions or advice. Trust is something that takes many years to build and Tim has certainly earned ours. We have recommended him to our relatives and friends. Our latest purchase was a wonderful experience and when we are in need of other furniture, we will use both Tim and Furnitureland South again!
Great service and prices. Todd Needles is great and we will continue to use him for all our furniture needs in the future. He is knowledgeable, helpful, and courteous. A true professional that is a rarity now a days!
I’m thrilled with Furnitureland South, Audrey Roth, the Design Consultant who helps us and Angelo, the deliveryman. We love our furniture and look forward to buying more! We have told all of our friends about Furnitureland South and our wonderful experience!
Sherry Needles has been wonderful. She has been very patient and diligent with every request/question/concern my husband and I have had. I will recommend Sherry to others!
I want you to know how much I appreciate Tracy Dunn and everyone at Furnitureland South. I lost my wife to cancer two years ago next month. Buying furniture was a huge step for me. I was lost amid acres of furniture. Tracy and everyone in your company made it a partnering & enjoyable step. Thank you so much.
It was one of the best experiences I've ever had from shopping in the store w/the salesperson to the friendly scheduler to the amazing deliverymen.
Becky Shaw is always the most professional and helpful individual you can work with.
Amazing selection and a bit overwhelming by the size of the place. Very easy and relaxed doing business with you, not like some high-pressure stores we have encountered. Our Design Consultant, Terry Foster, was very pleasant to deal with and would recommend him to others.
I can’t thank Kim Weaver enough for helping me this past Friday and Saturday. She is an answer to many prayers. She is GREAT at helping people pick out furniture and coordinating it ALL. Thank you again! She made shopping for furniture a wonderful experience for me! I really enjoyed working with her. She’s amazing!
Quality furniture, extremely knowledgeable and helpful staff. Chris Fox was amazing to work with on selecting our furniture. I would highly recommend her to anyone visiting Furnitureland South. Thanks!
Janice Hughes is the best in the business!
I find Furnitureland South to be above and beyond with the service they give to their customers! I recommend them to everyone, it is a pleasure, and I must say my Design Consultant, Debbie Rickard is fantastic. The deliverymen were so friendly and courteous, I look forward to my next order!
I have shopped with you for over 15 yrs - and have referred many customers your way. I am a HIGHLY satisfied customer and will be back!
We were prepared for a long and tedious process. We were pleasantly surprised, as it turned out to be a fun experience (finding exactly what we need in half the time we expected). And Debbie Kennon was not just our sales representative - it was as if we were shopping with our best friend! Even our kids enjoyed hanging out with her!
Excellent experience. Chris Fox is great!
Lee Crutchfield respected our view of what our room should look like while offering suggestions to make the room even better than we imagined! He also guided us through all the various showrooms helping us to focus on the style of furniture we expressed interest in. We are so excited about our purchases and can't wait to see it all put together. Thank you Lee Crutchfield & Furnitureland South.
My husband and I want to thank you for the great service Carol Davis and Furnitureland South have provided! The delivery truck was on time and our new porch furniture looks great! I will certainly share your name with all my friends and family! Thanks again!
I would like to say that the delivery team that was here was very good and careful and courteous. I appreciate Cherry Yount for working with me on my initial call. I can’t describe how pleased and grateful I am that I have this particular bed and night stands, just BEAUTIFUL. She truly made my dreams come true. A big thumbs up to all you folks at Furnitureland South. I will definitely keep you in mind for the future. Thanks a million.
Ann Bump was great to work with and she is a wonderful asset to the Furnitureland South sales team.
99% of this transaction was made through email. Cheryl Umbaugh made the process very easy as she responded to questions in a very timely manner. I was checking other sites and yours was, by far, timely and professional and willing to make the transaction work.
Nathan Pyrtle is always ready and available to help us! He is thoughtful and works to make you happy. No pressure, he just gives you great consultant advice and then gives you time to make your decision. I have yet to make a wrong decision. Thank you Nathan!
Richard O'Hair is just fabulous. Buying furniture over the phone from many miles away is daunting enough. Richard made it easy. He responded quickly to my questions. Would love to meet him someday. Really great experience.
Everyone at Furnitureland South was personable, knowledgeable, friendly, etc. etc. Ted Humphrey couldn’t possibly be any better at his job than he was. All in all, a most productive day for us, and it was a delight as well.
My husband and I were delighted with our recent visit. Jean Ambrose was great. I just recommended her to my daughter for future purchases. We have other projects in the future and we will be back...thank you so much!
Dedra Powers was very professional and knowledgeable about the furniture. She followed through on every detail and always returned calls in a timely fashion. I would certainly recommend her to friends. Dedra was a pleasure to work with and she was patient and very caring.
We tell all our friends about Furnitureland South. Our Design Consultant Tim Dougan was amazing. He answered every question we had. Worked on every request we had. My husband and I would like to say thank you for having Tim on your sales team.
On our first arrival to Furnitureland South, we were given the sales rep of Jim Berrier. We have been very pleased with any and all business done with Jim over the past few years.
Anne Harris was excellent to work with during our visit and via phone and email afterwards. Her ability to work with us and to take the time to be sure our selections would work with our room was very helpful and provided individualized service.
Kaitlyn Carpenter was very helpful, professional and patient.
Lucille Garner was a tremendous help in making our furniture decisions. She acted in a most professional manner. She inquired as to our likes, dislikes and did not try to steer us in a certain direction. She was most candid and we really appreciated her opinions. We will definitely purchase from Furnitureland South in the future and will ask for her help at that time.
Bill Conner was great to deal with. I went back and forth several times with him on getting prices on different pieces and types of furniture. He never complained and was happy to help. He even was able to match an offer I had in Indianapolis on a mattress, which gave you guys an extra sale!!
My Design Consultant, Shana Martin, is always a pleasure to work with. She is responsive to all my questions and the turnaround time is always quick. Love working with her.
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Furnitureland South
The world's largest furniture store, with 1.3 million square feet of showrooms!
5635 Riverdale Dr.
Jamestown, NC 27282
PH: 336.822.3000
American Express
Furniture Store Hours
Mon. - Thurs. 8:30am - 5:30pm
Fri. 8:30am - 8:30pm
Sat. 8:30am - 5:30pm
Closed Sun.
Visa & Mastercard Accepted